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Frequently Asked Questions
How long does it take to process and deliver my order?
Orders placed within Harare before 2 PM are processed and delivered on the same day. Orders placed after 2 PM will be processed for delivery on the next available delivery day.
Do you deliver nationwide?
Yes. We deliver nationwide across Zimbabwe using FedEx. Delivery times may vary depending on your location.
Do you offer same-day delivery?
Yes! Same-day delivery is available within Harare for orders placed before 2 PM.
Can I get help choosing the right skincare products?
Yes! We have an in-store skincare specialist offering free consultations to help you find the right products for your skin and build a routine that suits your needs.
Are your products authentic?
Yes. All products sold at Selfcare are 100% authentic and sourced from trusted suppliers.
What is your returns and exchanges policy?
For hygiene and safety reasons, all sales are final. We do not accept returns or exchanges.